Maximizing Moments in the New Age of Customer Experience

Experience is everything, especially for businesses that have many locations and many people who represent the brand to customers. Great brands don’t just meet their customers expectations, they exceed them. Learning how to do this in a systematic way is key to creating loyal customers and Superfans who help build your business.

Here are the points discussed during this webinar:

• The power of real-time CX and how to react to the most important customer experiences, in the moment, before the experience becomes a memory
• Examples of automated CX workflows- mapping moments to the systems you already use (CRM, POS, LOS, and more) so you can ask the right questions to the right people, at the right time
• How great CX management boosts your reputation, creates Superfans, and helps you win in every local territory