Renowned Customer Experience Platform Celebrates 6th Annual Ranking of Mortgage Industry’s Elite.
SAN FRANCISCO, CALIFORNIA – June 14th, 2024 – Experience.com, a leading provider of Customer Experience Management Software has announced its 2023 Top Performers in the Mortgage Industry. This marks the sixth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year. This competition ranks loan officers based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform. The award is presented to the top 1% of participating loan officers who have demonstrated exceptional customer satisfaction.
The annual tradition of recognizing industry excellence has become a prestigious event, with the winners embodying the highest standards of service and commitment. This year, Experience.com is celebrating the remarkable achievements of the Top 10 companies across small, medium, large, and jumbo company sizes. Additionally, the individual excellence of our Top 1% Mortgage Loan Officers from a highly competitive pool of nearly 50,000 professionals will be highlighted.
Scott Harris, CEO, Experience.com mentioned, “This year’s winners have demonstrated an unwavering dedication to their customers with high volumes of positive reviews and robust survey completion rates. Each of these esteemed professionals and companies have utilized the Experience.com platform effectively to elevate their customer service, amplify their online reputation, and drive growth.”
Talking about the authenticity of the program, Scott Harris added, “To ensure integrity, our experience management platform is connected directly to each company’s loan origination system. This enables the automatic sending of customer satisfaction surveys after closing to every individual listed on each application with a unique email address, meaning mortgage professionals can’t choose who receives a survey. We use a proprietary algorithm and weighting to arrive at the final results.”
Here’s a list of 2023 Top Mortgage Companies in Customer Satisfaction for each division:
Jumbo: Primary Residential Mortgage, Inc.
Large: Highlands Residential Mortgage, Ltd.
Medium: First Horizon Bank
Small: Assurance Financial
Jumbo Division:
(Top 10 in Alphabetical order)
#1 – Primary Residential Mortgage, Inc.
Top 10 – American Financial Network, Inc.
Top 10 – Fairway Independent Mortgage Corporation
Top 10 – Guild Mortgage
Top 10 – Movement Mortgage
Top 10 – Mutual of Omaha Mortgage
Top 10 – New American Funding
Top 10 – NFM Lending
Top 10 – PRMG
Top 10 – Prosperity Home Mortgage
Large Division:
(Top 10 in Alphabetical order)
#1 Highlands Residential Mortgage, Ltd.
Top 10 – Absolute Home Mortgage Corporation
Top 10 – Atlantic Bay Mortgage Group
Top 10 – Bay Equity Home Loans
Top 10 – DAS Acquisition Company, LLC
Top 10 – First Community Mortgage
Top 10 – Golden Empire Mortgage, Inc.
Top 10 – Ruoff Mortgage
Top 10 – TowneBank Mortgage
Top 10 – Churchill Mortgage Corporation
Medium Division:
(Top 10 in Alphabetical order)
#1 First Horizon Bank
Top 10 – Alcova Mortgage
Top 10 – Atlantic Coast Mortgage
Top 10 – Axia Home Loans
Top 10 – Evergreen Home Loans
Top 10 – Homeowners Financial Group USA, LLC
Top 10 – Mason-McDuffie Mortgage
Top 10 – Presidential Bank Mortgage
Top 10 – Sierra Pacific Mortgage
Top 10 – The Mortgage Firm
Small Division:
(Top 10 in Alphabetical order)
#1 Assurance Financial
Top 10 – Central Bank of St. Louis
Top 10 – First Federal Bank
Top 10 – First Financial Bank
Top 10 – First State Bank of St. Charles
Top 10 – Hometrust Mortgage Company
Top 10 – Luminate Home Loans
Top 10 – Mortgage Financial Services
Top 10 – RWM Home Loans
Top 10 – West Capital Lending
2023 Top Loan Officers in Customer Satisfaction:
(Top 10 in Alphabetical order)
#1 Phil Scaglia – First State Bank of St. Charles
Top 10 – Amber Ernst – New American Funding
Top 10 – Amy Harvell – New American Funding
Top 10 – David Arocho – NFM Lending
Top 10 – Drew Dodds – V.I.P. Mortgage, Inc.
Top 10 – Jennifer Ballheimer – Mortgage Financial Services
Top 10 – Joshua Dean – Homeowners Financial Group USA, LLC
Top 10 – Kim Moon – FirstBank Mortgage
Top 10 – Gabe Whitmer – FirstBank Mortgage
Top 10 – Tracy Hinton – Gershman Mortgage 1665
About Experience.com:
Experience.com is a leading customer experience management platform, helping businesses create and manage meaningful customer interactions at scale. Its innovative suite of tools enables companies to collect customer feedback, manage online reviews, and promote their reputation, leading to increased satisfaction, loyalty, and growth.
