TeleVox, a leading provider of digital patient technology, has unveiled an automated reputation management solution for hospitals, health systems, and physician practices. This technology enables healthcare organizations to actively manage their online presence and gather patient feedback through automated text and email notifications. The system analyzes patient comments using natural language processing (NLP) and provides sentiment analysis. The collected ratings and feedback are presented in an easy-to-use dashboard, allowing healthcare teams to identify areas for improvement, enhance patient satisfaction, and attract new patients. The solution integrates with TeleVox’s omnichannel patient engagement platform, streamlining the review process and optimizing patient care.
