Renowned Customer Experience Platform Celebrates 5th Annual Ranking of Mortgage Industry’s Elite.
SAN FRANCISCO, CALIFORNIA – August 7th, 2023 – Experience.com, a leading provider of Customer Experience Management Software has announced its 2022 Top Performers in the Mortgage Industry. This marks the fifth year of recognizing top mortgage professionals and companies that have shown exceptional customer service and performance over the past year. This competition ranks loan officers based on millions of customer reviews, survey completion rates, and star ratings submitted to the Experience.com platform. The award is presented to the top 1% of participating loan officers who have demonstrated exceptional customer satisfaction.
The annual tradition of recognizing industry excellence has become a prestigious event, with the winners embodying the highest standards of service and commitment. This year, Experience.com is celebrating the remarkable achievements of the Top 10 companies across small, medium, large, and jumbo company sizes. Additionally, the individual excellence of our Top 1% Mortgage Loan Officers from a highly competitive pool of nearly 50,000 professionals will be highlighted.
Scott Harris, CEO, Experience.com mentioned, “This year’s winners have demonstrated an unwavering commitment to their customers with high volumes of positive reviews and robust survey completion rates. Each of the honored professionals and companies have utilized the
Experience.com platform effectively to elevate their customer service, enhance their online reputation, and drive growth.” Talking about the authenticity of the program, Scott Harris added, “To ensure integrity, our experience management platform is connected directly to each company’s loan origination system. This enables the automatic sending of customer satisfaction surveys after closing to every individual listed on each application with a unique email address, meaning mortgage professionals can’t choose who receives a survey. We use a proprietary algorithm and weighting to arrive at the final results.”
Here’s a list of 2022 Top Mortgage Companies in Customer Satisfaction for each division:
Jumbo: Fairway Independent Mortgage Corporation
Large: Sierra Pacific Mortgage
Medium: Axia Home Loans
Small: First Federal Bank
Jumbo Division:
(Top 10 in Alphabetical order)
1 – Fairway Independent Mortgage Corporation
Top 10 – Academy Mortgage
Top 10 – American Financial Network, Inc.
Top 10 – Caliber Home Loans
Top 10 – Movement Mortgage
Top 10 – Mutual of Omaha Mortgage
Top 10 – Nations Lending
Top 10 – New American Funding
Top 10 – Primary Residential Mortgage, Inc.
Top 10 – PRMG Retail
Top 10 – Prosperity Home Mortgage
Large Division:
(Top 10 in Alphabetical order)
#1 Sierra Pacific Mortgage
Top 10 – Atlantic Bay Mortgage Group
Top 10 – Draper and Kramer Mortgage Corp.
Top 10 – Embrace Home Loans
Top 10 – Evergreen Home Loans
Top 10 – Highlands Residential Mortgage, Ltd.
Top 10 – The Mortgage Firm
Top 10 – Thrive Mortgage
Top 10 – TowneBank Mortgage
Top 10 – V.I.P. Mortgage, Inc
Medium Division:
(Top 10 in Alphabetical order)
#1 Axia Home Loans
Top 10 – Advisors Mortgage Group
Top 10 – Alameda Mortgage
Top 10 – Alcova Mortgage
Top 10 – Atlantic Coast Mortgage & Nucasa
Top 10 – First Horizon Bank
Top 10 – FirstBank Mortgage
Top 10 – Golden Empire Mortgage, Inc.
Top 10 – Ladera Lending
Top 10 – Mason-McDuffie Mortgage
Small Division:
(Top 10 in Alphabetical order)
#1 First Federal Bank
Top 10 – First State Bank of St. Charles
Top 10 – Hometrust Mortgage Company
Top 10 – Kind Lending
Top 10 – Mortgage Equity Partners
Top 10 – Mortgage Financial Services
Top 10 – Neighborhood Loans
Top 10 – NewFed Mortgage
Top 10 – Presidential Bank Mortgage
Top 10 – RWM Home Loans
2022 Top Loan Officers in Customer Satisfaction:
(Top 10 in Alphabetical order)
#1 Amber Ernst
Top 10 – James Nesbit – Academy Mortgage
Top 10 – Tamika Donahue – Academy Mortgage
Top 10 – Gabe Whitmer Team – FirstBank Mortgage
Top 10 – Fidel Dorado – Golden Empire Mortgage, Inc.
Top 10 – Alvaro Loureiro – Homeowners Financial Group USA, LLC
Top 10 – Heather Gatewood – InterLinc Mortgage Services, LLC
Top 10 – Julie Lapham – Mann Mortgage
Top 10 – James Gilani – Nations Lending
Top 10 – Drew Huggins – Thrive Mortgage
About Experience.com:
Experience.com is a leading customer experience management platform, helping businesses create and manage meaningful customer interactions at scale. Its innovative suite of tools enables companies to collect customer feedback, manage online reviews, and promote their reputation, leading to increased satisfaction, loyalty, and growth.
