Summary:
Ryan Davis, a multi-agency owner affiliated with Allstate in Utah, transformed his digital presence in under 6 months—boosting his Google reviews by over 300 and climbing to the #1 spot for insurance agents on Experience.com’s Search Rank Platform with a Search Rank Score (SRS) of 717. By leveraging Experience.com’s tools, analytics, and reputation automation, Davis turned passive customer sentiment into an engine for inbound growth, brand trust, and bottom-line ROI.
The Challenge:
In the increasingly competitive world of insurance, Ryan Davis and his team were delivering top-tier service but remained “the best-kept secret” in their region. Despite helping over 1,600 households and proactively reviewing 600–900 policies per year, their visibility on Google and in local search results didn’t reflect their success.
“We weren’t showing up, and unless we managed our reputation, all people saw were the two or three critics,” Ryan explained.
After discovering his profile already existed on Experience.com, Ryan leaned in. Within 6–7 months, he:
- Claimed his profile on Experience.com
- Adopted tools like automated review requests, reply-to-review alerts, and Search Rank analytics
- Engaged in daily, consistent outreach to customers for feedback and reviews
- Used the platform to proactively manage listings, SEO elements, and online credibility
“I saw Experience.com ranking like Wikipedia. That told me you guys knew how to get visibility,” Ryan said. “I wanted to partner up and go all in.”
The Results: Massive Visibility, Consistent Inbound Growth
Since optimizing his presence on Experience.com and Google, Ryan’s agency has experienced:
✅ 300+ new Google reviews in under 5 months
✅ Over 500 profile interactions on Experience.com
✅ 214 profile hits in just 7 days
✅ Daily inbound calls and walk-ins directly attributed to Experience.com and Google listings
✅ #1 Rank on the Search Rank Platform in the Insurance vertical, with a Search Rank Score of 717/850
What Is Search Rank Score & How Can It Help You Rank At The Top of Google?
The agency now fields so many incoming leads that “weeks go by where we don’t even have to make outbound calls,” says Ryan. “They just call us. And when we ask where they found us—it’s always Google. Always Experience.com.”
Tools That Powered the Transformation
Ryan credits his results to a mix of platform features and operational habits:
- Insights & Analytics: “The analytics gamify everything. I love seeing where we stand and what we can improve.”
- Review Request Automation: “Sending 1–3 review requests daily only takes a few minutes, but it compounds fast.”
- Reply Alerts & Reputation Management: “Knowing immediately when we get reviews allows us to respond quickly, which builds trust.”
- Profile Optimization Tools: Adding images, responding to reviews, and highlighting team members helped humanize their digital presence.
Culture & Customer Experience: The True Differentiator
While technology helped power growth, Ryan points to team culture and customer obsession as the real engine:
- Every customer gets real-time, personalized communication—by text, phone, or email—with a typical response time of 5–30 minutes
- Phone call answer rate is 99%, with all team members, including Ryan, on rotation
- Crumbl cookie gift cards are given for referrals—totaling over $6,000 in rewards to happy clients and prospects
- The team consumes 30–50 insurance-related articles daily, ensuring they stay at the cutting edge
“We’re not perfect, but we show up. If we make a mistake, we own it, apologize, and fix it. That’s why people trust us—and why they’re leaving great reviews.”
Ryan’s advice for others looking to grow online?
“It doesn’t take a ton of time. But consistency is everything. Send review requests daily. Keep updating your profile and photos. And always respond to reviews. It adds up faster than you think.”
Ready to become your market’s top-ranked professional?
Join leaders like Ryan Davis and claim your profile today at Experience.com. Visibility, credibility, and growth are just a few clicks away.
