Article Announces Strategic Partnership with Luminoso to Revolutionize Feedback Optimization

SAN RAMON, CALIFORNIA, March 27, 2024 –, a pioneering provider of AI-powered experience management solutions, announces its partnership with Luminoso Technologies, a global leader in Natural Language Understanding. 

This alliance aims to transform the landscape of feedback optimization, offering organizations unparalleled insights into customer and employee experiences. Organizations can now uncover the ‘why’ and ‘how’ behind feedback data, empowering data-driven decisions with confidence. The partnership offers a swift and cost-effective solution that addresses critical industry needs in a fraction of the time.

Talking about the benefits of partnering with, Scott Harris, CEO, said, “This partnership elevates our capabilities to new heights, providing unparalleled insights for enhanced decision-making and a deeper understanding of stakeholders. Our joint mission with Luminoso is to help organizations evolve and improve by unraveling the intricacies of feedback data,”

Key features include:

  • Automated Survey Collection: Streamline feedback gathering effortlessly, saving time and resources.
  • Enhanced Survey Analysis: Elevate your survey analysis, extracting richer insights for informed decision-making.
  • Personalized Outbound Surveys: Tailor your surveys to individual preferences, fostering deeper engagement and more accurate responses.
  • Nuanced Stories: Get a nuanced essence and context of customer narratives, gaining a holistic understanding of their experiences.
  • Beyond Surface-level Understanding: Delve deeper into feedback data, uncovering insights beyond superficial observations.
  • Hidden Patterns, Sentiments & Biases Uncovered: Identify underlying trends and emotions within feedback data, revealing valuable insights often overlooked.
  • Data-driven decisions: Equip decision-makers with comprehensive and reliable data, enabling confident and informed actions.
  • Data Visualization: Capture key topics and styles of conversation amidst ever-changing audience dynamics.

Talking about having a competitive edge with this unison, Fallon Giovacchini, Director of Partnerships, said,  “In a competitive arena where data is paramount, our partnership with Luminoso sets us apart. Adding further, Giovacchini said,  “While competitors have acquired similar technologies, our strategic alliance with Luminoso, positions us uniquely to meet the evolving demands of enhanced data analytics.

The integration of Luminoso’s Natural Language Understanding, Sentiment Analysis, and Data Visualization with’s robust platform and automation offers enterprises a transformative solution for complete feedback management and optimization. 


Since 2015, has been committed to providing world-class AI-powered online reputation, reviews, and presence management solutions, helping companies and professionals enhance their online presence, and customer & employee engagement.

With a joint mission to help millions of organizations evolve and improve,’s integrated SaaS platform continues to lead the industry at the forefront of digital marketing innovation.

About Luminoso Technologies:

Luminoso Technologies is a global leader in Natural Language Understanding, offering a cloud-based platform for text analytics. With support for 14 languages and advanced machine learning capabilities, Luminoso revolutionizes the way organizations uncover insights from text data.

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