“Experience.com has done wonders to help my online presence. If you’re not using it, I’d think again about your business plan.”
In today’s age, having a strong online presence is crucial for any business, be it for mortgage lenders, real estate consultants or any other business. With so many options available at the click of a button, businesses must stand out to attract and retain clients. While providing great customer service is essential, it’s not enough if potential clients can’t easily find you online or see the satisfaction you bring to your customers. That’s why having a stellar online reputation, and ranking high on search in your area is paramount for lenders. Meet Jerry DeMaio, a mortgage lender from Cross Country Mortgage, and find out how Experience.com’s Search Rank Platform made him look “huge” by helping him rank #1 in the state of New Jersey.
The Challenge:
Before using the Search Rank Platform, Jerry DeMaio, a loan officer with Cross Country Mortgage, faced the challenge of standing out in a highly competitive mortgage lending market. Despite his extensive experience and commitment to exceptional customer service, Jerry struggled with a limited online presence, which made it hard for potential borrowers to find him and learn about his offerings.
In an industry where online visibility can make or break success, Jerry needed a way to enhance his digital footprint and attract more clients.
Jerry discovered Experience.com five years ago and has been using the platform ever since. Recognizing its potential to build and manage his online reputation, he began using the platform to collect reviews from satisfied clients, and managing his reputation from a single platform.
He leveraged Experience.com to effortlessly collect glowing reviews from satisfied clients and showcase his expertise. By centralizing his online presence management on this user-friendly platform, Jerry has significantly increased his visibility and credibility in the mortgage industry. As a result, he has attracted more clients and established himself as a leading loan officer in his area.
Experience with Experience.com
The impact of Experience.com on Jerry’s business has been nothing short of transformative. Here are some key highlights:
- Dominant Online Presence: “As a small lender, my online presence makes me look huge. I’m top in my region, top in New Jersey, and one of the top in the nation. And all thanks to Experience.com,” Jerry says himself.
Jerry’s Search Rank Score, Experience.com’s unique metric measuring online visibility, sits at an impressive 802 out of a possible 850. This score places him among the top loan officers in the nation on Experience.com.
- Local and National Recognition: Jerry has achieved the #1 ranking for loan officers in his local area of Shrewsbury, as well as in the state of New Jersey. Not only that, but his outstanding service has earned him a place among the top 10 loan officers in the entire country!
- Stellar Reviews: Jerry boasts an impressive collection of 1314 reviews, with a staggering 91% being 5-star ratings. This incredible customer satisfaction score is further reflected in his Total Experience Score of 4.94.
- Engagement and Referrals:
“Experience.com has done wonders to help my online presence,” says Jerry. “Experience.com goes after reviews, not only on the Experience.com platform, but on other platforms as well. So not only are you getting reviews on Experience.com, you’re getting Google reviews and Zillow reviews and Facebook reviews. It really is wonderful.”
Jerry actively leverages Experience.com’s features to connect with his clients. He utilizes the AI AutoReply function to ensure prompt responses to all reviews.
Additionally, he’s connected his Experience.com profile to his social media platforms, effectively showcasing his best reviews to a wider audience. This comprehensive engagement strategy has resulted in 15 referral connections made through Experience.com’s platform, showcasing the power of online reputation in generating new business.
Jerry DeMaio’s journey highlights how leveraging a robust online reputation can transform a business. By utilizing Experience.com’s reputation management platform, Jerry effectively engaged with clients and showcased positive reviews. This strategic approach significantly boosted his status, establishing him as a trusted leader in the mortgage lending industry.
By using Experience.com to manage his online presence from a single platform, Jerry has built trust, attracted more business, and distinguished himself in a competitive market. Congratulations, Jerry, on your outstanding success and for demonstrating the power of a well-managed digital reputation!
