{"id":20805,"date":"2025-06-30T15:48:41","date_gmt":"2025-06-30T15:48:41","guid":{"rendered":"https:\/\/try.experience.com\/resources\/?p=20805"},"modified":"2025-07-11T21:57:17","modified_gmt":"2025-07-11T21:57:17","slug":"experience-coms-2024-mortgage-performance-report-the-500-loan-officers-redefining-trust","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/experience-coms-2024-mortgage-performance-report-the-500-loan-officers-redefining-trust\/","title":{"rendered":"Experience.com\u2019s 2024 Mortgage Performance Report: The 500 Loan Officers Redefining Trust"},"content":{"rendered":"\n<p><strong>San Ramon, CA \u2013 June 30, 2025<\/strong> \u2013 Experience.com, the leader in reputation and customer experience management, announces its <strong>2024 Top Performers List<\/strong>,celebrating 500 mortgage loan officers who are not just delivering results, but redefining what excellence looks like in today\u2019s competitive market.<\/p>\n\n\n\n<p>Now in its 10th year, the annual list is powered by verified customer interactions and real-time performance data. Loan officers are evaluated using a proprietary algorithm based on three key metrics: <strong>volume of verified reviews, survey completion rate, and average star rating<\/strong>\u2014highlighting those who deliver exceptional service at scale.<\/p>\n\n\n\n<p>\u201cSpeed and pricing aren\u2019t enough to stand out anymore,\u201d said <strong>Scott Harris<\/strong>, CEO of Experience.com. \u201cTop performers are prioritizing reputation, responsiveness, and transparency\u2014and it\u2019s changing how business is won.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>From Transactional to Transformational<\/strong><\/h3>\n\n\n\n<p>This year\u2019s honorees prove that trust isn\u2019t built at closing\u2014it starts long before. These professionals are turning feedback into a growth engine, driving referrals, and expanding their online visibility in ways that directly impact revenue.<\/p>\n\n\n\n<p>\u201cBeing ranked #1 on Google has helped me attract more clients and boost referrals,\u201d said <strong>Jennifer Ballheimer<\/strong>, from Mortgage Financial Services, the #1 loan officer in the country. \u201cExperience.com has made feedback actionable and improved my visibility.\u201d<\/p>\n\n\n\n<p>The platform\u2019s <strong>Search Rank Score<\/strong> plays a crucial role in this transformation\u2014Experience.com helps loan officers boost local visibility on Google using verified customer feedback\u2014empowering them to get discovered and chosen faster.<\/p>\n\n\n\n<p>\u201cClients feel like they already know me before we speak,\u201d another top LO, <strong>Seth Bennett<\/strong> of Hallmark Home Mortgage, comments. \u201cThat kind of trust starts with what they read online.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>2024 By The Numbers<\/strong><\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>500 Loan Officers <\/strong>made the list, across <strong>102 Companies<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li>Leading Companies: Fairway, Guild, Silverton, Homestead, Movement, and Ruoff<br><\/li>\n\n\n\n<li><strong>Top 10<\/strong>: 4.94 avg. star rating | 229 reviews | 53.7% survey completion<br><\/li>\n\n\n\n<li><strong>Top 100<\/strong>: 4.94 avg. rating | 148 reviews | 47.4% completion<br><\/li>\n\n\n\n<li><strong>Top 500<\/strong>: 4.93 avg. rating | 97 reviews | 46.4% completion<br><\/li>\n\n\n\n<li>Performance ranges:<br>\n<ul class=\"wp-block-list\">\n<li>Survey completion: <strong>22.6% to 90%+<\/strong><strong><br><\/strong><\/li>\n\n\n\n<li>Reviews: <strong>49 to 420+<\/strong><strong><br><\/strong><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>A New Blueprint for Success<\/strong><\/h3>\n\n\n\n<p>This recognition is more than a badge\u2014it\u2019s a blueprint for building long-term growth through experiences, not just transactions.<\/p>\n\n\n\n<p>\u201cExperience.com gives us real-time insights into what clients value most,\u201d said <strong>Julie Wallace<\/strong>, EVP of Sales &amp; Marketing at Mortgage Financial Services. \u201cIt fuels coaching, retention, and referrals\u2014cornerstones of great service.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><strong>See the Full List<\/strong><\/h3>\n\n\n\n<p>Explore the full 2024 Top Performers list and see how today\u2019s leading loan officers are using experience to rise: <a href=\"https:\/\/try.experience.com\/resources\/2024-top-performers-results\/\">View Winners Here&gt;<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Want to stand out as a trusted mortgage professional in your area?<\/strong><\/h2>\n\n\n\n<p><a target=\"_blank\" href=\"http:\/\/experience.com\/\" rel=\"noreferrer noopener\">Experience.com<\/a>\u2019s Search Rank Platform helps you boost your local search visibility, collect more reviews, and showcase your reputation where it matters most.<br><strong>Sign up for FREE today and start building trust that drives more leads, referrals, and closings.<\/strong><\/p>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n<div class=\"wp-block-button has-custom-font-size has-medium-font-size\"><a class=\"wp-block-button__link has-background wp-element-button\" href=\"https:\/\/app.experience.com\/user\/signup?utm_source=resource-center&amp;utm_medium=article_banner&amp;utm_campaign=top-performer-2024\" style=\"border-radius:3px;background-color:#ee6a30\" target=\"_blank\" rel=\"noopener\"><strong>Start Winning Now&nbsp;<\/strong><\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>San Ramon, CA \u2013 June 30, 2025 \u2013 Experience.com, the leader in reputation and customer experience management, announces its 2024 Top Performers List,celebrating 500 mortgage loan officers who are not<\/p>\n<div><a href=\"https:\/\/try.experience.com\/resources\/experience-coms-2024-mortgage-performance-report-the-500-loan-officers-redefining-trust\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":20809,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-single-post.php","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[608],"solutions":[10],"industries":[7],"class_list":["post-20805","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases-news","tag-top-performers-2024","solutions-customer-experience","industries-mortgage"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/20805","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=20805"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/20805\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/20809"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=20805"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=20805"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=20805"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=20805"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=20805"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}