{"id":20607,"date":"2024-03-26T16:26:53","date_gmt":"2024-03-26T16:26:53","guid":{"rendered":"https:\/\/try.experience.com\/resources\/?p=20607"},"modified":"2024-03-26T16:29:05","modified_gmt":"2024-03-26T16:29:05","slug":"experience-com-announces-strategic-partnership-with-luminoso-to-revolutionize-feedback-optimization","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/experience-com-announces-strategic-partnership-with-luminoso-to-revolutionize-feedback-optimization\/","title":{"rendered":"Experience.com Announces Strategic Partnership with Luminoso to Revolutionize Feedback Optimization"},"content":{"rendered":"\n<p><strong>SAN RAMON, CALIFORNIA, March 27, 2024<\/strong> &#8211; Experience.com, a pioneering provider of AI-powered experience management solutions, announces its partnership with Luminoso Technologies, a global leader in Natural Language Understanding.&nbsp;<\/p>\n\n\n\n<p>This alliance aims to transform the landscape of feedback optimization, offering organizations unparalleled insights into customer and employee experiences. Organizations can now uncover the &#8216;why&#8217; and &#8216;how&#8217; behind feedback data, empowering data-driven decisions with confidence. The partnership offers a swift and cost-effective solution that addresses critical industry needs in a fraction of the time.<\/p>\n\n\n\n<p>Talking about the benefits of partnering with Experience.com, Scott Harris, CEO, Experience.com said, &#8220;<em>This partnership elevates our capabilities to new heights, providing unparalleled insights for enhanced decision-making and a deeper understanding of stakeholders. Our joint mission with Luminoso is to help organizations evolve and improve by unraveling the intricacies of feedback data<\/em>,&#8221;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>Key features include:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Automated Survey Collection:<\/strong> Streamline feedback gathering effortlessly, saving time and resources.<\/li>\n\n\n\n<li><strong>Enhanced Survey Analysis:<\/strong> Elevate your survey analysis, extracting richer insights for informed decision-making.<\/li>\n\n\n\n<li><strong>Personalized Outbound Surveys:<\/strong> Tailor your surveys to individual preferences, fostering deeper engagement and more accurate responses.<\/li>\n\n\n\n<li><strong>Nuanced Stories:<\/strong> Get a nuanced essence and context of customer narratives, gaining a holistic understanding of their experiences.<\/li>\n\n\n\n<li><strong>Beyond Surface-level Understanding: <\/strong>Delve deeper into feedback data, uncovering insights beyond superficial observations.<\/li>\n\n\n\n<li><strong>Hidden Patterns, Sentiments &amp; Biases Uncovered: <\/strong>Identify underlying trends and emotions within feedback data, revealing valuable insights often overlooked.<\/li>\n\n\n\n<li><strong>Data-driven decisions: <\/strong>Equip decision-makers with comprehensive and reliable data, enabling confident and informed actions.<\/li>\n\n\n\n<li><strong>Data Visualization: <\/strong>Capture key topics and styles of conversation amidst ever-changing audience dynamics.<\/li>\n<\/ul>\n\n\n\n<p>Talking about having a competitive edge with this unison, Fallon Giovacchini, Director of Partnerships, Experience.com said,&nbsp; &#8220;<em>In a competitive arena where data is paramount, our partnership with Luminoso sets us apart<\/em>. Adding further, Giovacchini said,&nbsp; &#8220;<em>While competitors have acquired similar technologies, our strategic alliance with Luminoso, positions us uniquely to meet the evolving demands of enhanced data analytics.<\/em>&#8220;<\/p>\n\n\n\n<p>The integration of Luminoso&#8217;s Natural Language Understanding, Sentiment Analysis, and Data Visualization with Experience.com&#8217;s robust platform and automation offers enterprises a transformative solution for complete feedback management and optimization.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>About Experience.com:<\/strong><\/h2>\n\n\n\n<p>Since 2015, Experience.com has been committed to providing world-class AI-powered online reputation, reviews, and presence management solutions, helping companies and professionals enhance their online presence, and customer &amp; employee engagement.<\/p>\n\n\n\n<p>With a joint mission to help millions of organizations evolve and improve, Experience.com\u2019s integrated SaaS platform continues to lead the industry at the forefront of digital marketing innovation.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>About Luminoso Technologies:<\/strong><\/h2>\n\n\n\n<p>Luminoso Technologies is a global leader in Natural Language Understanding, offering a cloud-based platform for text analytics. With support for 14 languages and advanced machine learning capabilities, Luminoso revolutionizes the way organizations uncover insights from text data.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>SAN RAMON, CALIFORNIA, March 27, 2024 &#8211; Experience.com, a pioneering provider of AI-powered experience management solutions, announces its partnership with Luminoso Technologies, a global leader in Natural Language Understanding.&nbsp; This<\/p>\n<div><a href=\"https:\/\/try.experience.com\/resources\/experience-com-announces-strategic-partnership-with-luminoso-to-revolutionize-feedback-optimization\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":20608,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-single-post.php","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[],"solutions":[],"industries":[],"class_list":["post-20607","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/20607","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=20607"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/20607\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/20608"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=20607"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=20607"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=20607"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=20607"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=20607"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}