{"id":19537,"date":"2021-09-16T17:30:00","date_gmt":"2021-09-16T17:30:00","guid":{"rendered":"https:\/\/try.experience.com\/resources\/?p=19537"},"modified":"2021-09-16T19:26:46","modified_gmt":"2021-09-16T19:26:46","slug":"webinar-maximizing-moments","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/webinar-maximizing-moments\/","title":{"rendered":"Maximizing Moments in the New Age of Customer Experience"},"content":{"rendered":"<div  class=\"tatsu-guj2shv84pbnmtv0 tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-guj2shv85wg9apfu\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-guj2shv86vc00r9s\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-guj2shv87saksx5h  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-guj2shv87saksx5h.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style><p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-guj2shv86vc00r9s.tatsu-column{width: 100%;}.tatsu-guj2shv86vc00r9s.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-guj2shv86vc00r9s > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2shv86vc00r9s > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2shv86vc00r9s > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-guj2shv86vc00r9s > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-guj2shv84pbnmtv0 .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-guj2shv84pbnmtv0 > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2shv84pbnmtv0 > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2shv84pbnmtv0 .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-guj2i2v3bidcgjwy tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-guj2i2v3co73vcd2\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-guj2i2v3dq27xpp5\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-guj2i2v3enmun8v  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-guj2i2v3enmun8v.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p>\n<\/p>\n<p>Experience is everything, especially for businesses that have many locations and many people who represent the brand to customers. Great brands don\u2019t just meet their customers expectations, they exceed them. Learning how to do this in a systematic way is key to creating loyal customers and Superfans who help build your business.<\/p>\n<p>\n<\/p>\n<\/p>\n<p>\n<\/p>\n<p>Here are the points discussed during this webinar:<\/p>\n<p>\n<\/p>\n<\/p>\n<p>\n<\/p>\n<ul class=\"wp-block-list\">\n<li>The power of real-time CX and how to react to the most important customer experiences, in the moment, before the experience becomes a memory<\/li>\n<li>Examples of automated CX workflows- mapping moments to the systems you already use (CRM, POS, LOS, and more) so you can ask the right questions to the right people, at the right time<\/li>\n<li>How great CX management boosts your reputation, creates Superfans, and helps you win in every local territory<\/li>\n<\/ul>\n<p>\n<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-guj2i2v3dq27xpp5.tatsu-column{width: 100%;}.tatsu-guj2i2v3dq27xpp5.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-guj2i2v3dq27xpp5 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2i2v3dq27xpp5 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2i2v3dq27xpp5 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-guj2i2v3dq27xpp5 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-guj2i2v3bidcgjwy .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-guj2i2v3bidcgjwy > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2i2v3bidcgjwy > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2i2v3bidcgjwy .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-guj2j46wa7eah877 tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"0px 0px 0px 0px\"}' data-padding-top='0px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-large-gutter tatsu-reg-cols  tatsu-clearfix tatsu-guj2j46wc86jsgbz\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-align-middle tatsu-column-image-none tatsu-column-effect-none  tatsu-SyoeOzWQK\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div class=\"tatsu-row-wrap  tatsu-row-has-one-half tatsu-row-has-two-cols tatsu-large-gutter tatsu-reg-cols tatsu-inner-row-wrap  tatsu-clearfix tatsu-guj2j46wmt4tq5ii\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-half tatsu-column-align-middle tatsu-column-image- tatsu-column-effect-  tatsu-guj2j46woo4se6fv\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-single-image tatsu-module align-center tatsu-image-lazyload tatsu-external-image tatsu-guj2j46ws2emfu6v  \" ><div class=\"tatsu-single-image-inner \" style=\"\" ><div class = \"tatsu-single-image-padding-wrap\" style = \"\" ><\/div><img class = \"tatsu-gradient-border\" data-src = \"https:\/\/try.experience.com\/wp-content\/uploads\/2021\/09\/brittany-hodak-th.png\" alt =\" \"  src =\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=\"  \/><\/div><style>.tatsu-guj2j46ws2emfu6v{margin: 0px 0px 20px 0px;}.tatsu-guj2j46ws2emfu6v .tatsu-single-image-inner{border-style: solid;max-width: 100%;}.tatsu-guj2j46ws2emfu6v.tatsu-single-image{transform: translate3d(0px,0px, 0);}@media only screen and (max-width:1377px) {.tatsu-guj2j46ws2emfu6v{margin: 0px 0px 20px 0px;}}@media only screen and (max-width: 767px) {.tatsu-guj2j46ws2emfu6v{margin: 0px 0px 0px 0px;}}<\/style><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-guj2j46wsvdhm12d   \" ><style>.tatsu-guj2j46wsvdhm12d .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-guj2j46wsvdhm12d.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-guj2j46wsvdhm12d .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center;\"><strong>BRITTANY HODAK<\/strong><br \/>Chief Experience Officer and Superfans Expert<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-guj2j46woo4se6fv.tatsu-column{width: 45%;}.tatsu-guj2j46woo4se6fv.tatsu-column{margin: 0px 0px 0px 0px !important;}.tatsu-guj2j46woo4se6fv.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-guj2j46woo4se6fv > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2j46woo4se6fv > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2j46woo4se6fv > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-guj2j46woo4se6fv > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-guj2j46woo4se6fv.tatsu-column{width: 50%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-guj2j46woo4se6fv.tatsu-column{width: 50%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-guj2j46woo4se6fv.tatsu-column{width: 100%;}}<\/style><\/div><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-half tatsu-column-align-middle tatsu-column-image- tatsu-column-effect-  tatsu-guj2j46wux4l3vg9\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-single-image tatsu-module align-center tatsu-image-lazyload tatsu-external-image tatsu-HyVo7dGWXY  \" ><div class=\"tatsu-single-image-inner \" style=\"\" ><div class = \"tatsu-single-image-padding-wrap\" style = \"\" ><\/div><img class = \"tatsu-gradient-border\" data-src = \"https:\/\/try.experience.com\/wp-content\/uploads\/2021\/09\/michael-maturo-th.png\" alt =\" \"  src =\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABCAQAAAC1HAwCAAAAC0lEQVR42mNkYAAAAAYAAjCB0C8AAAAASUVORK5CYII=\"  \/><\/div><style>.tatsu-HyVo7dGWXY{margin: 0px 0px 20px 0px;}.tatsu-HyVo7dGWXY .tatsu-single-image-inner{border-style: solid;max-width: 100%;}.tatsu-HyVo7dGWXY.tatsu-single-image{transform: translate3d(0px,0px, 0);}@media only screen and (max-width:1377px) {.tatsu-HyVo7dGWXY{margin: 0px 0px 20px 0px;}}<\/style><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-HkSi7dMZQK   \" ><style>.tatsu-HkSi7dMZQK .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-HkSi7dMZQK.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-HkSi7dMZQK .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center;\"><strong>MICHAEL MATURO<\/strong><br \/>Experience Architect and Solutions Engineer<\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-guj2j46wux4l3vg9.tatsu-column{width: 50%;}.tatsu-guj2j46wux4l3vg9.tatsu-column{margin: 0px 0px 0px 0px !important;}.tatsu-guj2j46wux4l3vg9.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-guj2j46wux4l3vg9 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2j46wux4l3vg9 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2j46wux4l3vg9 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-guj2j46wux4l3vg9 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-guj2j46wux4l3vg9.tatsu-column{width: 50%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-guj2j46wux4l3vg9.tatsu-column{width: 50%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-guj2j46wux4l3vg9.tatsu-column{width: 100%;}.tatsu-guj2j46wux4l3vg9.tatsu-column{margin: 0px 0px 0px 0px !important;}}<\/style><\/div><\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-SyoeOzWQK.tatsu-column{width: 100%;}.tatsu-SyoeOzWQK.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-SyoeOzWQK > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-SyoeOzWQK > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-SyoeOzWQK > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-SyoeOzWQK > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-SyoeOzWQK.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-SyoeOzWQK.tatsu-column{width: 100%;}.tatsu-SyoeOzWQK.tatsu-column{margin: 0px 0px 50px 0px !important;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-SyoeOzWQK.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-ryxXStMZ7t\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-BymHKfb7F\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-normal-button tatsu-button-wrap   tatsu-r1jBKfZXt   \"><a class=\"tatsu-shortcode mediumbtn tatsu-button left-icon rounded   bg-animation-none  \" href=\"#top\" style= \"\"  aria-label=\"Access Webinar\" data-gdpr-atts={} >Access Webinar<\/a><style>.tatsu-r1jBKfZXt .tatsu-button{background-color: rgba(40,101,170,1);color: #ffffff ;}.tatsu-r1jBKfZXt .tatsu-button:hover{background-color: rgba(7,32,84,1);color: rgba(255,255,255,1) ;}<\/style><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-BymHKfb7F.tatsu-column{width: 100%;}.tatsu-BymHKfb7F.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-BymHKfb7F > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-BymHKfb7F > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-BymHKfb7F > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-BymHKfb7F > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-BymHKfb7F.tatsu-column{width: 100%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-BymHKfb7F.tatsu-column{width: 100%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-BymHKfb7F.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-guj2j46wa7eah877 .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-guj2j46wa7eah877 > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2j46wa7eah877 > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2j46wa7eah877 .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-guj2shv8zv8ioia5 tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-guj2shv90u9q4u6x\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-guj2shv91p3dxocw\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-guj2shv92i79zd3c  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-guj2shv92i79zd3c.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-guj2shv91p3dxocw.tatsu-column{width: 100%;}.tatsu-guj2shv91p3dxocw.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-guj2shv91p3dxocw > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2shv91p3dxocw > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2shv91p3dxocw > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-guj2shv91p3dxocw > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-guj2shv8zv8ioia5 .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-guj2shv8zv8ioia5 > .tatsu-bottom-divider{z-index: 9999;}.tatsu-guj2shv8zv8ioia5 > .tatsu-top-divider{z-index: 9999;}.tatsu-guj2shv8zv8ioia5 .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div>","protected":false},"excerpt":{"rendered":"<div><a href=\"https:\/\/try.experience.com\/resources\/webinar-maximizing-moments\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":19538,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-whitepaper-post.php","format":"standard","meta":{"footnotes":""},"categories":[20],"tags":[344,177,110,334,332,343,345,140],"solutions":[10],"industries":[2,3,4,5,6,7,8],"class_list":["post-19537","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webinars","tag-automated-customer-surveys","tag-brand-reputation","tag-customer-experience","tag-customer-feedback","tag-customer-retention","tag-customer-surveys","tag-cx-automation","tag-experience-management-platform","solutions-customer-experience","industries-automotive","industries-banking","industries-healthcare","industries-hospitality","industries-insurance","industries-mortgage","industries-real-estate"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19537","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=19537"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19537\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/19538"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=19537"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=19537"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=19537"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=19537"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=19537"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}