{"id":19304,"date":"2020-05-04T17:21:00","date_gmt":"2020-05-04T17:21:00","guid":{"rendered":"https:\/\/try.experience.com\/resources\/?p=19304"},"modified":"2021-09-08T16:40:33","modified_gmt":"2021-09-08T16:40:33","slug":"experience-com-formerly-socialsurvey-announces-americas-top-mortgage-companies-for-customer-satisfaction-in-2019","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/experience-com-formerly-socialsurvey-announces-americas-top-mortgage-companies-for-customer-satisfaction-in-2019\/","title":{"rendered":"Experience.com (formerly SocialSurvey) Announces America\u2019s Top Mortgage Companies For Customer Satisfaction in 2019"},"content":{"rendered":"\n<p>San Ramon, Calif. \u2013 May 4, 2020 \u2013 SocialSurvey, a leading provider of experience management software, today announced America\u2019s top mortgage companies for customer satisfaction in 2019. Competition was fierce with more than one million reviews of 30,000 individual loan officers from over 200 companies being scored, by far the largest data set in the mortgage industry. <\/p>\n\n\n\n<p>The results are based on survey completion rates, the number of reviews, and the star ratings submitted to the SocialSurvey platform by verified customers. To ensure integrity, the SocialSurvey experience management platform is connected directly to each company\u2019s loan origination system to enable the automatic sending of customer satisfaction surveys after closing to every individual listed on each loan application with a unique email address. As a result, it is not possible for lenders or loan originators to choose who receives a survey. SocialSurvey used a proprietary algorithm and weighting to arrive at the final results.<\/p>\n\n\n\n<p>For fairness, mortgage companies were grouped by the number of individuals registered for the SocialSurvey experience management platform. Award winners are broken out into four categories based on number of loan originators: Jumbo (400+), Large (199 \u2013 399), Medium (80 \u2013 199) and small (less than 80). SocialSurvey is thrilled to announce:<\/p>\n\n\n\n<p><strong>America\u2019s top mortgage companies in 2019 for customer satisfaction are:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Jumbo: Primary Residential Mortgage, Inc. (repeat winner)<\/li><li>Large: The Mortgage Firm (2018 winner in the Medium category)<\/li><li>Medium: Mason-McDuffie Mortgage Corporation (2018 winner in the Small category)<\/li><li>Small: RWM Home Loans<\/li><\/ul>\n\n\n\n<p><strong>America\u2019s Top 40 Award Winners<\/strong><\/p>\n\n\n\n<p>SocialSurvey also announced America\u2019s top 10 mortgage companies for customer satisfaction in the<br>Jumbo, Large, Medium and Small categories. Besides the winners in each category, there were nine<br>other honorees, listed alphabetically.<\/p>\n\n\n\n<p><strong>Top 10 Jumbo (400+ Users)<br>Primary Residential Mortgage (Winner)<\/strong><\/p>\n\n\n\n<p>AmCap Mortgage<br>American Financial Network<br>Bay Equity Home Loans<br>Cardinal Financial<br>Fairway Independent Mortgage Corporation<br>Finance of America Mortgage<br>New American Funding<br>Paramount Residential Mortgage Group<br>Stearns Lending<\/p>\n\n\n\n<p><strong>Top 10 Large (199 \u2013 399 Users)<br>The Mortgage Firm (Winner)<\/strong><\/p>\n\n\n\n<p>Embrace Home Loans (2018 Winner)<br>Envoy Mortgage<br>Freedom Mortgage<br>Nova Home Loans<br>Planet Home Lending<br>Prosperity Home Mortgage<br>Summit Funding<br>TowneBank Mortgage<br>USA Mortgage<\/p>\n\n\n\n<p><strong>Top 10 Medium (80 \u2013 199 Users)<br>Mason-McDuffie Mortgage (Winner)<\/strong><\/p>\n\n\n\n<p>American Bancshares Mortgage<br>Assurance Financial<br>Castle &amp; Cooke Mortgage<br>Draper And Kramer Mortgage<br>First Community Mortgage<br>Inlanta Mortgage, Inc.<br>MiMutual Mortgage<br>Presidential Bank Mortgage<br>Thrive Mortgage<\/p>\n\n\n\n<p><strong>Top 10 Small (Less Than 80 Users<br>RWM Home Loans (Winner)<\/strong><\/p>\n\n\n\n<p>Central Bank of St. Louis<br>Essex Mortgage<br>First Financial Bank<br>Hometrust Mortgage Company<br>Mortgage Financial Services<br>Premier Nationwide Lending<br>Priority Mortgage<br>Summit Mortgage<br>The Mortgage Company<\/p>\n\n\n\n<p>In a separate press release, SocialSurvey also announced the top 50 loan officers for customer satisfaction nationwide in 2019.<\/p>\n\n\n\n<p>\u201cOur unique benchmark celebrates those outstanding mortgage companies and loan officers who deliver consistent WOW-worthy experiences for their clients,\u201d said SocialSurvey CEO, Scott Harris. \u201cI\u2019d like to congratulate the winners and all 40 companies for consistently delivering the industry\u2019s highest level of experience-driven customer satisfaction. It\u2019s an incredible achievement.\u201d<\/p>\n\n\n\n<p><strong>For More Information<\/strong><\/p>\n\n\n\n<p>Additional resources can be found at: https:\/\/www.socialsurvey.com\/2019-top-performer\/. These include a 2019 Top Performers and Best Practices Guide for download and listings for 91 of the nation\u2019s top mortgage companies and top 250 loan officers for customer satisfaction in 2019 as scored by SocialSurvey.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>San Ramon, Calif. \u2013 May 4, 2020 \u2013 SocialSurvey, a leading provider of experience management software, today announced America\u2019s top mortgage companies for customer satisfaction in 2019. Competition was fierce<\/p>\n<div><a href=\"https:\/\/try.experience.com\/resources\/experience-com-formerly-socialsurvey-announces-americas-top-mortgage-companies-for-customer-satisfaction-in-2019\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":19282,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-single-post.php","format":"standard","meta":{"footnotes":""},"categories":[24],"tags":[264,97,263],"solutions":[102],"industries":[2,3,4,5,6,7,8],"class_list":["post-19304","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-press-releases-news","tag-264","tag-customer-satisfaction","tag-mortgage-companies","solutions-inside-experience-com","industries-automotive","industries-banking","industries-healthcare","industries-hospitality","industries-insurance","industries-mortgage","industries-real-estate"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19304","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=19304"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19304\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/19282"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=19304"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=19304"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=19304"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=19304"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=19304"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}