{"id":19014,"date":"2021-07-11T05:07:08","date_gmt":"2021-07-11T05:07:08","guid":{"rendered":"https:\/\/try.experience.com\/resources\/?p=19014"},"modified":"2021-09-08T16:40:10","modified_gmt":"2021-09-08T16:40:10","slug":"top-performers-best-practices-guide","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/top-performers-best-practices-guide\/","title":{"rendered":"Top Performers Best Practices Guide"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Experience.com (formerly SocialSurvey)&nbsp;has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more than one million reviews of 30,000 individual loan officers from over 300 companies being scored \u2013 by far the largest data set in the mortgage industry.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"388\" height=\"382\" src=\"https:\/\/try.experience.com\/resources\/wp-content\/uploads\/sites\/4\/2021\/07\/371fb5fb-top-performers-guide-cover-3d_10as0am000000000000028.png\" alt=\"\" class=\"wp-image-19015\" srcset=\"https:\/\/try.experience.com\/resources\/wp-content\/uploads\/sites\/4\/2021\/07\/371fb5fb-top-performers-guide-cover-3d_10as0am000000000000028.png 388w, https:\/\/try.experience.com\/resources\/wp-content\/uploads\/sites\/4\/2021\/07\/371fb5fb-top-performers-guide-cover-3d_10as0am000000000000028-300x295.png 300w, https:\/\/try.experience.com\/resources\/wp-content\/uploads\/sites\/4\/2021\/07\/371fb5fb-top-performers-guide-cover-3d_10as0am000000000000028-51x50.png 51w, https:\/\/try.experience.com\/resources\/wp-content\/uploads\/sites\/4\/2021\/07\/371fb5fb-top-performers-guide-cover-3d_10as0am000000000000028-50x49.png 50w\" sizes=\"auto, (max-width: 388px) 100vw, 388px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Download the 2019 Top Performers Best Practices Guide<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Learn how to think differently about customer experience: CX 2.0 and to design your own winning CX strategy by following 9 simple rules.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Experience.com (formerly SocialSurvey)&nbsp;has become the industry benchmark for measuring the customer experience provided by companies in the mortgage industry and their loan officers. Once again, competition was fierce with more<\/p>\n<div><a href=\"https:\/\/try.experience.com\/resources\/top-performers-best-practices-guide\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":19192,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-whitepaper-post.php","format":"standard","meta":{"footnotes":""},"categories":[18],"tags":[97,243],"solutions":[102],"industries":[2,3,4,5,6,7,8],"class_list":["post-19014","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ebooks","tag-customer-satisfaction","tag-loan-officers","solutions-inside-experience-com","industries-automotive","industries-banking","industries-healthcare","industries-hospitality","industries-insurance","industries-mortgage","industries-real-estate"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=19014"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/19014\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/19192"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=19014"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=19014"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=19014"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=19014"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=19014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}