{"id":18873,"date":"2021-04-02T18:35:12","date_gmt":"2021-04-02T18:35:12","guid":{"rendered":"https:\/\/try.experience.com\/news\/?p=18873"},"modified":"2023-12-14T18:33:43","modified_gmt":"2023-12-14T18:33:43","slug":"case-study-berkshire-hathaway-home-services-uses-xmp-as-key-business-driver","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/case-study-berkshire-hathaway-home-services-uses-xmp-as-key-business-driver\/","title":{"rendered":"Case Study: Berkshire Hathaway Home Services uses XMP as Key Business Driver"},"content":{"rendered":"<div  class=\"tatsu-hcymfwmp902v63o tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-hcymfwmpb5bfhqpx\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-hcymfwmpddbt7yfw\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-hcymfwmpen31vyoq  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-hcymfwmpen31vyoq.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-hcymfwmpddbt7yfw.tatsu-column{width: 100%;}.tatsu-hcymfwmpddbt7yfw.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-hcymfwmpddbt7yfw > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-hcymfwmpddbt7yfw > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-hcymfwmpddbt7yfw > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-hcymfwmpddbt7yfw > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-hcymfwmp902v63o .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-hcymfwmp902v63o > .tatsu-bottom-divider{z-index: 9999;}.tatsu-hcymfwmp902v63o > .tatsu-top-divider{z-index: 9999;}.tatsu-hcymfwmp902v63o .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-gszissdfsq8fhqvn tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-gszissdftw1z3arm\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-gszissdfuwb9evjv\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-gszissdfvsaiquza  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-gszissdfvsaiquza.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-gszissdfuwb9evjv.tatsu-column{width: 100%;}.tatsu-gszissdfuwb9evjv.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-gszissdfuwb9evjv > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-gszissdfuwb9evjv > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gszissdfuwb9evjv > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-gszissdfuwb9evjv > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-gszissdfsq8fhqvn .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-gszissdfsq8fhqvn > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gszissdfsq8fhqvn > .tatsu-top-divider{z-index: 9999;}.tatsu-gszissdfsq8fhqvn .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-gpqrtfyurdea3zqd tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-gpqrtfyusj4cyl6d\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-gpqrtfyutjett7iy\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-gpqrtfyuud37100r  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-gpqrtfyuud37100r.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-gpqrtfyutjett7iy.tatsu-column{width: 100%;}.tatsu-gpqrtfyutjett7iy.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-gpqrtfyutjett7iy > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-gpqrtfyutjett7iy > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gpqrtfyutjett7iy > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-gpqrtfyutjett7iy > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-gpqrtfyurdea3zqd .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-gpqrtfyurdea3zqd > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gpqrtfyurdea3zqd > .tatsu-top-divider{z-index: 9999;}.tatsu-gpqrtfyurdea3zqd .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-gphdv1d8km6i3z7l tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 15px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-gphdv1d8lp2s11yo\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-gphdv1d8mp2l6wck\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-gphdv1d8nl4jh3hq  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-gphdv1d8nl4jh3hq.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p><span style=\"font-weight: 400;\">Berkshire Hathaway HomeServices: Leveraging Experience.com for Business Success<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-gphdv1d8mp2l6wck.tatsu-column{width: 100%;}.tatsu-gphdv1d8mp2l6wck.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-gphdv1d8mp2l6wck > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-gphdv1d8mp2l6wck > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gphdv1d8mp2l6wck > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-gphdv1d8mp2l6wck > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-gphdv1d8km6i3z7l .tatsu-section-pad{padding: 15px 0px 15px 0px;}.tatsu-gphdv1d8km6i3z7l > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gphdv1d8km6i3z7l > .tatsu-top-divider{z-index: 9999;}.tatsu-gphdv1d8km6i3z7l .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-JZlnoHDVDG tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"0px 0px 0px 0px\"}' data-padding-top='0px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-has-three-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-RLAo9ddXM5\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-third tatsu-column-image-none tatsu-column-effect-none  tatsu-0F1VarRmZ\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-normal-icon tatsu-icon-shortcode align-center tatsu-nnOnKRyJ5   \"><style>.tatsu-nnOnKRyJ5 .tatsu-icon{color: #2293D7 ;}.tatsu-nnOnKRyJ5.tatsu-normal-icon{margin: 0px 0px 0px 0px;}.tatsu-nnOnKRyJ5{border-width: 0px 0px 0px 0px;}<\/style><a href=\"#\"  class=\"tatsu-icon-wrap plain  tatsu-animate    \" data-animation=\"fadeIn\"   aria-label=\"tatsu-icon-check2\" data-gdpr-atts={}   ><i class=\"tatsu-icon tatsu-custom-icon tatsu-custom-icon-class tatsu-icon-check2 xlarge plain\"><\/i><\/a><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-d-iN1gzCR   \" ><style>.tatsu-d-iN1gzCR .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-d-iN1gzCR.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-d-iN1gzCR .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h4 style=\"text-align: center\"><span id=\"docs-internal-guid-bb294ff9-7fff-7de3-a810-2ad3fcfb231d\">17,000+<\/span><\/h4>\n<p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-aZIOvYIiv   \" ><style>.tatsu-aZIOvYIiv .tatsu-inline-text-inner{width: 100%;text-align: left;}@media only screen and (max-width: 767px) {.tatsu-aZIOvYIiv .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center\"><span id=\"docs-internal-guid-5a260c49-7fff-f36a-75cc-d70cb4d086d7\">reviews<\/span><\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-0F1VarRmZ.tatsu-column{width: 33.33%;}.tatsu-0F1VarRmZ.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 30px 0px 30px 0px;}.tatsu-0F1VarRmZ.tatsu-column > .tatsu-column-inner{border-width: 1px 1px 1px 1px;border-color: rgba(220,220,220,1); }.tatsu-0F1VarRmZ.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-0F1VarRmZ > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-0F1VarRmZ > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-0F1VarRmZ > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-0F1VarRmZ > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-0F1VarRmZ.tatsu-column{width: 33.33%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-0F1VarRmZ.tatsu-column{width: 33.33%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-0F1VarRmZ.tatsu-column{width: 100%;}}<\/style><\/div><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-third tatsu-column-image-none tatsu-column-effect-none  tatsu-OEtXLmgYu9\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-normal-icon tatsu-icon-shortcode align-center tatsu-cIBnqu-nn   \"><style>.tatsu-cIBnqu-nn .tatsu-icon{color: #2293D7 ;}.tatsu-cIBnqu-nn.tatsu-normal-icon{margin: 0px 0px 0px 0px;}.tatsu-cIBnqu-nn{border-width: 0px 0px 0px 0px;}<\/style><a href=\"#\"  class=\"tatsu-icon-wrap plain  tatsu-animate    \" data-animation=\"fadeIn\"   aria-label=\"tatsu-icon-arrow-up2\" data-gdpr-atts={}   ><i class=\"tatsu-icon tatsu-custom-icon tatsu-custom-icon-class tatsu-icon-arrow-up2 xlarge plain\"><\/i><\/a><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-4DXGQ3fUg-   \" ><style>.tatsu-4DXGQ3fUg- .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-4DXGQ3fUg-.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-4DXGQ3fUg- .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h4 style=\"text-align: center\"><span id=\"docs-internal-guid-bb294ff9-7fff-7de3-a810-2ad3fcfb231d\">45%<\/span><\/h4>\n<p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-aFCGyLpje   \" ><style>.tatsu-aFCGyLpje .tatsu-inline-text-inner{width: 100%;text-align: left;}@media only screen and (max-width: 767px) {.tatsu-aFCGyLpje .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center\"><span id=\"docs-internal-guid-5a260c49-7fff-f36a-75cc-d70cb4d086d7\">increase in completion\u00a0<\/span><\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-OEtXLmgYu9.tatsu-column{width: 33.33%;}.tatsu-OEtXLmgYu9.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 30px 0px 30px 0px;}.tatsu-OEtXLmgYu9.tatsu-column > .tatsu-column-inner{border-width: 1px 1px 1px 1px;border-color: rgba(220,220,220,1); }.tatsu-OEtXLmgYu9.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-OEtXLmgYu9 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-OEtXLmgYu9 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-OEtXLmgYu9 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-OEtXLmgYu9 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-OEtXLmgYu9.tatsu-column{width: 33.33%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-OEtXLmgYu9.tatsu-column{width: 33.33%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-OEtXLmgYu9.tatsu-column{width: 100%;}}<\/style><\/div><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-third tatsu-column-image-none tatsu-column-effect-none  tatsu-IWvFUo8SwR\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-normal-icon tatsu-icon-shortcode align-center tatsu-025A-BcGv   \"><style>.tatsu-025A-BcGv .tatsu-icon{color: #2293D7 ;}.tatsu-025A-BcGv.tatsu-normal-icon{margin: 0px 0px 0px 0px;}.tatsu-025A-BcGv{border-width: 0px 0px 0px 0px;}<\/style><a href=\"#\"  class=\"tatsu-icon-wrap plain  tatsu-animate    \" data-animation=\"fadeIn\"   aria-label=\"tatsu-icon-star\" data-gdpr-atts={}   ><i class=\"tatsu-icon tatsu-custom-icon tatsu-custom-icon-class tatsu-icon-star xlarge plain\"><\/i><\/a><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-k1XH-nPcv   \" ><style>.tatsu-k1XH-nPcv .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-k1XH-nPcv.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-k1XH-nPcv .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<h4 style=\"text-align: center\"><span id=\"docs-internal-guid-bb294ff9-7fff-7de3-a810-2ad3fcfb231d\">4. 89<\/span><\/h4>\n<p>\n<\/div><\/div><div  class=\"tatsu-module tatsu-inline-text clearfix tatsu-E3hSrYwN-q   \" ><style>.tatsu-E3hSrYwN-q .tatsu-inline-text-inner{width: 100%;text-align: left;}.tatsu-E3hSrYwN-q.tatsu-inline-text{margin: 0px 0px 0px 0px;}@media only screen and (max-width: 767px) {.tatsu-E3hSrYwN-q .tatsu-inline-text-inner{width: 100%;}}<\/style><div class=\"tatsu-inline-text-inner tatsu-align-center\">\n<p style=\"text-align: center\"><span id=\"docs-internal-guid-5a260c49-7fff-f36a-75cc-d70cb4d086d7\">star rating\u00a0<\/span><\/p>\n<p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-IWvFUo8SwR.tatsu-column{width: 33.33%;}.tatsu-IWvFUo8SwR.tatsu-column > .tatsu-column-inner > .tatsu-column-pad-wrap > .tatsu-column-pad{padding: 30px 0px 30px 0px;}.tatsu-IWvFUo8SwR.tatsu-column > .tatsu-column-inner{border-width: 1px 1px 1px 1px;border-color: rgba(220,220,220,1); }.tatsu-IWvFUo8SwR.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-IWvFUo8SwR > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-IWvFUo8SwR > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-IWvFUo8SwR > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-IWvFUo8SwR > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}@media only screen and (max-width:1377px) {.tatsu-row > .tatsu-IWvFUo8SwR.tatsu-column{width: 33.33%;}}@media only screen and (min-width:768px) and (max-width: 1024px) {.tatsu-row > .tatsu-IWvFUo8SwR.tatsu-column{width: 33.33%;}}@media only screen and (max-width: 767px) {.tatsu-row > .tatsu-IWvFUo8SwR.tatsu-column{width: 100%;}}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-JZlnoHDVDG .tatsu-section-offset-wrap{transform: translateY(-0px);}.tatsu-JZlnoHDVDG > .tatsu-bottom-divider{z-index: 9999;}.tatsu-JZlnoHDVDG > .tatsu-top-divider{z-index: 9999;}.tatsu-JZlnoHDVDG .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div><div  class=\"tatsu-gp5yvc5tjn85knlz tatsu-section  tatsu-bg-overlay   tatsu-clearfix\" data-title=\"\"  data-headerscheme=\"background--dark\"><div class='tatsu-section-pad clearfix' data-padding='{\"d\":\"15px 0px 30px 0px\"}' data-padding-top='15px'><div class=\"tatsu-row-wrap  tatsu-wrap tatsu-row-one-col tatsu-row-has-one-cols tatsu-medium-gutter tatsu-reg-cols  tatsu-clearfix tatsu-gp5yvc5tkqdxa6r7\" ><div  class=\"tatsu-row \" ><div  class=\"tatsu-column  tatsu-bg-overlay tatsu-one-col tatsu-column-image-none tatsu-column-effect-none  tatsu-gp5yvc5tlo85h12\"  data-parallax-speed=\"0\" style=\"\"><div class=\"tatsu-column-inner \" ><div class=\"tatsu-column-pad-wrap\"><div class=\"tatsu-column-pad\" ><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-gp5yvc5tmkcydbn  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-gp5yvc5tmkcydbn.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<h2><span style=\"font-weight: 400;\">At a Glance<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Berkshire Hathaway HomeServices is a real estate brokerage franchise network with over 50,000 agents across 1,400 offices worldwide. Known for their commitment to trust, integrity, and high standards, the company serves diverse clients in residential and commercial markets.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Opportunity: Enhancing the Customer Feedback Loop<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Berkshire Hathaway HomeServices recognized the need for greater visibility into the customer feedback loop. Their outdated customer survey process yielded ineffective results, failing to improve overall customer experiences or assess franchisee performance. They sought a new system to gauge customer satisfaction and gain valuable insights into their network&#8217;s performance.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Approach: Experience.com&#8217;s Experience Management Platform<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">To revolutionize their customer experience process, Berkshire Hathaway HomeServices implemented Experience.com&#8217;s experience management platform. This digital solution automated real-time customer review requests, enabling rapid data collection and analysis.<\/span><\/p>\n<h2><span style=\"font-weight: 400;\">The Results: Driving Growth and Excellence<\/span><\/h2>\n<p><span style=\"font-weight: 400;\">Experience.com&#8217;s platform provided real-time visibility into the customer feedback loop across Berkshire Hathaway HomeServices. Franchisees and agents gained valuable insights into their performance and leveraged tools to enhance their online reputation, sales presentations, and customer referrals. The outcomes include:<\/span><\/p>\n<\/div><\/div><div class=\"tatsu_testimonial_wrap tatsu-OpM0pry8l clearfix bubble_left  \" ><div class=\"tatsu_testimonial_wrap\"><div class=\"tatsu_testimonial_inner_wrap\"><i class=\"tatsu-icon icon-quote\"><\/i><div class=\"tatsu_testimonial_content\"><div class=\"tatsu_testimonial_description\">Experience.com is a key business driver for us. We consistently outperform the market as a brokerage, so we know that our CX strategy -- that includes this customer service piece -- is working. Experience.com's experience management platform is one of our secret weapons and has helped us create a culture of excellence. It is absolutely one of the anchors within our tech stack.<\/div><\/div><\/div><\/div><div class=\"tatsu_testimonial_info_wrap clearfix\"><div class=\"tatsu_testimonial_info\"><h6 class=\"tatsu_testimonial_author\">David Mussari<\/h6><div class=\"tatsu_testimonial_role\">Managing Partner, Berkshire Hathaway HomeServices<\/div><\/div><\/div><style>.tatsu-OpM0pry8l .icon-quote, .tatsu-OpM0pry8l .tatsu_testimonial_description{color: #ffffff ;}.tatsu-OpM0pry8l .tatsu_testimonial_inner_wrap{border-color: #2293D7; }.tatsu-OpM0pry8l .tatsu_testimonial_content{background-color: #2293D7;}<\/style><\/div><div  class=\"tatsu-module tatsu-text-block-wrap tatsu-BkO8kodP3  \"><div class=\"tatsu-text-inner tatsu-align-center  clearfix\" ><style>.tatsu-BkO8kodP3.tatsu-text-block-wrap .tatsu-text-inner{width: 100%;text-align: left;}<\/style>\n<p><span style=\"font-weight: 400;\">With Experience.com as their trusted partner, Berkshire Hathaway HomeServices has effectively utilized customer feedback to drive growth and foster a culture of excellence. Their commitment to trust and exceptional service has solidified their reputation in the real estate industry, positioning them as a leader in the market.<\/span><\/p>\n<\/div><\/div><\/div><\/div><div class = \"tatsu-column-bg-image-wrap\"><div class = \"tatsu-column-bg-image\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-column-overlay tatsu-animate-none\" ><\/div><\/div><style>.tatsu-row > .tatsu-gp5yvc5tlo85h12.tatsu-column{width: 100%;}.tatsu-gp5yvc5tlo85h12.tatsu-column > .tatsu-column-inner > .tatsu-column-overlay{mix-blend-mode: normal;}.tatsu-gp5yvc5tlo85h12 > .tatsu-column-inner > .tatsu-top-divider{z-index: 9999;}.tatsu-gp5yvc5tlo85h12 > .tatsu-column-inner > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gp5yvc5tlo85h12 > .tatsu-column-inner > .tatsu-left-divider{z-index: 9999;}.tatsu-gp5yvc5tlo85h12 > .tatsu-column-inner > .tatsu-right-divider{z-index: 9999;}<\/style><\/div><\/div><\/div><\/div><div class=\"tatsu-section-background-wrap\"><div class = \"tatsu-section-background\" ><\/div><\/div><div class=\"tatsu-overlay tatsu-section-overlay\"><\/div><style>.tatsu-gp5yvc5tjn85knlz .tatsu-section-pad{padding: 15px 0px 30px 0px;}.tatsu-gp5yvc5tjn85knlz > .tatsu-bottom-divider{z-index: 9999;}.tatsu-gp5yvc5tjn85knlz > .tatsu-top-divider{z-index: 9999;}.tatsu-gp5yvc5tjn85knlz .tatsu-section-overlay{mix-blend-mode: normal;}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"<div><a href=\"https:\/\/try.experience.com\/resources\/case-study-berkshire-hathaway-home-services-uses-xmp-as-key-business-driver\/\" class=\"exp-read-more exp-read-more-underlined\">Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":19168,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-single-post.php","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[191,106,104,222],"solutions":[100,10],"industries":[2,3,4,5,6,7,8],"class_list":["post-18873","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-customer-experience-management-software","tag-enterprise-reputation-management","tag-real-estate","tag-voice-of-customer-win-local-business","solutions-brand-reputation","solutions-customer-experience","industries-automotive","industries-banking","industries-healthcare","industries-hospitality","industries-insurance","industries-mortgage","industries-real-estate"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/18873","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=18873"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/18873\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/19168"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=18873"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=18873"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=18873"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=18873"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=18873"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}