{"id":16570,"date":"2020-03-25T14:54:59","date_gmt":"2020-03-25T14:54:59","guid":{"rendered":"https:\/\/ss-wp-www.socialsurvey.com\/?p=16390"},"modified":"2023-12-14T19:04:16","modified_gmt":"2023-12-14T19:04:16","slug":"socialsurvey-ceo-authors-new-book-on-cx-2-0","status":"publish","type":"post","link":"https:\/\/try.experience.com\/resources\/socialsurvey-ceo-authors-new-book-on-cx-2-0\/","title":{"rendered":"Experience.com CEO Authors New Book on CX 2.0"},"content":{"rendered":"\n

CX 2.0: The Future of CX<\/h2>\n\n\n\n

Airbnb, Apple, Uber and Zappos have got it all down.\u00a0 But you don\u2019t have to be a leading national brand to deliver a great customer experience (CX).\u00a0 In a new book, CEO of Experience.com (Formerly SocialSurvey), Scott Harris, uncovers what it takes for any business to achieve consistent 5-star reviews and how to build a winning CX strategy in nine steps.<\/p>\n\n\n\n

\"\"\/<\/figure>\n\n\n\n

According to Harris, the idea for the book came from repeated questions on the topic from frustrated business executives after his presentations at industry conferences around the country.<\/p>\n\n\n\n

\u201cEveryone knows they need to deliver a great customer experience, but they don\u2019t know how to design a strategy that makes it possible,\u201d said Harris, \u201cThat\u2019s all laid out in my book.\u201d<\/p>\n\n\n\n

Harris devotes a chapter each to nine simple rules that businesses can follow to design their own winning CX strategy. Each chapter concludes with a recap, along with advice and practical exercises to help you build your strategy.<\/p>\n\n\n\n

In \u201cCX 2.0 – Create WOW Customer Experiences\u201d r<\/i>eaders will learn why businesses today need to shift from a traditional, passive \u201cdata-at-rest\u201d approach to be more proactive and leverage \u201cdata-in-motion\u201d in real-time.  Highlighting customer experience leaders like Airbnb, Uber and Zappos, Harris makes the case for automation and how it plays an essential role in powering great customer experiences.<\/p>\n\n\n\n

\n

\u201c<\/i>This is the new how-to-guide for business leaders who want to build a legendary and enduring customer experience that matters,\u201d said David Kawata, CEO of Docitt. \u201cIt’s not luck, it’s a formula and it’s all here.\u201d<\/p>\n<\/blockquote>\n\n\n\n

Get a Complimentary Copy of Chapter One<\/strong><\/h3>\n\n\n\n

If you\u2019re interested <\/i>in learning more about how to turn customers into fanatics and employees into advocates for your business, you can download a complimentary copy of the book\u2019s first chapter.\u00a0 Just go to URL to get your copy.\u00a0 If you\u2019d like to purchase a copy of the book for yourself or to share with co-workers, you\u2019ll find it available on Amazon<\/b><\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"

CX 2.0: The Future of CX Airbnb, Apple, Uber and Zappos have got it all down.\u00a0 But you don\u2019t have to be a leading national brand to deliver a great<\/p>\n

Read More<\/a><\/div>\n","protected":false},"author":1,"featured_media":19149,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"wpb-single-post.php","format":"standard","meta":{"footnotes":""},"categories":[23],"tags":[168,169,139,128],"solutions":[10,102],"industries":[2,3,4,5,6,7,8],"class_list":["post-16570","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-article","tag-create-wow-book","tag-create-wow-customer-experiences","tag-customer-experience-management","tag-scott-harris","solutions-customer-experience","solutions-inside-experience-com","industries-automotive","industries-banking","industries-healthcare","industries-hospitality","industries-insurance","industries-mortgage","industries-real-estate"],"_links":{"self":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/16570","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/comments?post=16570"}],"version-history":[{"count":0,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/posts\/16570\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media\/19149"}],"wp:attachment":[{"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/media?parent=16570"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/categories?post=16570"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/tags?post=16570"},{"taxonomy":"solutions","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/solutions?post=16570"},{"taxonomy":"industries","embeddable":true,"href":"https:\/\/try.experience.com\/resources\/wp-json\/wp\/v2\/industries?post=16570"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}