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		<title>Superfan Series: Exceed Your Customers’ Expectations</title>
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		<dc:creator><![CDATA[Jonny Angel]]></dc:creator>
		<pubDate>Fri, 02 Jul 2021 19:09:00 +0000</pubDate>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[boost reputation]]></category>
		<category><![CDATA[grow referrals]]></category>
		<category><![CDATA[Increase Revenue]]></category>
		<category><![CDATA[manage customer expectations]]></category>
		<category><![CDATA[over-communicate with customers]]></category>
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					<description><![CDATA[<p class="wp-block-paragraph">In the next segment of the Superfan Series, we discover the importance of exceeding your customers’ expectations to create an outstanding experience. Previously, Experience.com’s resident Customer Experience expert, Brittany Hodak, shared the power of connecting your story with your customers’ &#8230;</p>]]></description>
										<content:encoded><![CDATA[<p class="wp-block-paragraph">In the next segment of the Superfan Series, we discover the importance of exceeding your customers’ expectations to create an outstanding experience. Previously, Experience.com’s resident Customer Experience expert, Brittany Hodak, shared the power of connecting your story with your customers’ &hellip;</p>]]></content:encoded>
					
		
		
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		<title>Superfan Series: Understand Your Customer Story</title>
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		<dc:creator><![CDATA[Jonny Angel]]></dc:creator>
		<pubDate>Wed, 16 Jun 2021 18:30:00 +0000</pubDate>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[boost reputation]]></category>
		<category><![CDATA[Customer Relationships]]></category>
		<category><![CDATA[Customer Story]]></category>
		<category><![CDATA[grow referrals]]></category>
		<category><![CDATA[grow your customer experience]]></category>
		<category><![CDATA[Increase Revenue]]></category>
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					<description><![CDATA[<p class="wp-block-paragraph">This series is all about unlocking your brand’s potential to create loyal superfans. In earlier segments, we learned what it means to be S.U.P.E.R. from our customer experience expert, Brittany Hodak. This segment focuses on the U in S.U.P.E.R.—understanding your &#8230;</p>]]></description>
										<content:encoded><![CDATA[<p class="wp-block-paragraph">This series is all about unlocking your brand’s potential to create loyal superfans. In earlier segments, we learned what it means to be S.U.P.E.R. from our customer experience expert, Brittany Hodak. This segment focuses on the U in S.U.P.E.R.—understanding your &hellip;</p>]]></content:encoded>
					
		
		
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		<title>Superfan Series: Unlock Your Origin Story</title>
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		<dc:creator><![CDATA[Jonny Angel]]></dc:creator>
		<pubDate>Fri, 11 Jun 2021 18:13:00 +0000</pubDate>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[boost reputation]]></category>
		<category><![CDATA[Brand StoryTelling]]></category>
		<category><![CDATA[Connect with your customers]]></category>
		<category><![CDATA[Customer Loyalty]]></category>
		<category><![CDATA[grow referrals]]></category>
		<category><![CDATA[Increase Revenue]]></category>
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					<description><![CDATA[<p class="wp-block-paragraph">Welcome back to the Superfan Series! This video focuses on the various ways you can boost your reputation, referrals, and revenue by targeting your customer experience. Throughout this 5-part system, we explore what it means to be SUPER, and we’ll &#8230;</p>]]></description>
										<content:encoded><![CDATA[<p class="wp-block-paragraph">Welcome back to the Superfan Series! This video focuses on the various ways you can boost your reputation, referrals, and revenue by targeting your customer experience. Throughout this 5-part system, we explore what it means to be SUPER, and we’ll &hellip;</p>]]></content:encoded>
					
		
		
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		<title>The Cost of Bad CX: Are poor customer experiences costing your brand revenue?</title>
		<link>https://try.experience.com/resources/the-cost-of-bad-cx/</link>
		
		<dc:creator><![CDATA[Jonny Angel]]></dc:creator>
		<pubDate>Wed, 24 Mar 2021 18:26:35 +0000</pubDate>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[Brand Loyalty]]></category>
		<category><![CDATA[Customer Experience Management]]></category>
		<category><![CDATA[Increase Revenue]]></category>
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					<description><![CDATA[<p class="wp-block-paragraph">Research shows poor customer experiences are costing brands billions of dollars in revenue, with more than half of consumers reporting they won’t do business with a company after a single negative experience.&#160;</p>



<p class="wp-block-paragraph">P.T. Barnum is famously credited with saying, “There’s &#8230;</p>]]></description>
										<content:encoded><![CDATA[<p class="wp-block-paragraph">Research shows poor customer experiences are costing brands billions of dollars in revenue, with more than half of consumers reporting they won’t do business with a company after a single negative experience.&nbsp;</p>



<p class="wp-block-paragraph">P.T. Barnum is famously credited with saying, “There’s &hellip;</p>]]></content:encoded>
					
		
		
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