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	<title>Customer service Programs &#8211; Resource Center</title>
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		<title>How to manage customer service programs in a digital-first world</title>
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		<dc:creator><![CDATA[Jonny Angel]]></dc:creator>
		<pubDate>Fri, 26 Mar 2021 17:17:23 +0000</pubDate>
				<category><![CDATA[Article]]></category>
		<category><![CDATA[Customer Experience management software]]></category>
		<category><![CDATA[Customer service Programs]]></category>
		<category><![CDATA[CX Strategy]]></category>
		<category><![CDATA[Digital-first World]]></category>
		<category><![CDATA[Enterprise Reputation Management]]></category>
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					<description><![CDATA[<p class="wp-block-paragraph">The events of 2020 forced organizations of all sizes to fast-track digital transformation initiatives. With so many businesses moving the full customer journey online, customer expectations shifted along with business models. Enterprise organizations have entered an entirely new era of &#8230;</p>]]></description>
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